Dell Offers to Fix Stinky Laptops
Owners of a certain model of Dell laptop have been subjected to very unpleasant “cat urine” odours emanating from their new machines.
The powerful odour is “not at all health hazard” and seems to have been caused by a “manufacturing process that has now been changed,” according to SteveB, a senior technical consultant for Dell posting on the company’s support forums.
Dell was first made aware of the issue in June 2013 when a Dell user called “three west” first posted about the smell of a new Dell Latitude E6430u saying “the machine is great, but it smells as if it was assembled near a tomcat’s litter box. It is truly awful! It seems to be coming from the keyboard”.–The Guardian
The Fix
Dell has now announced that anyone affected by the problem can call 1-800-456-3355 or visit www.dell.com/support to report the fault. Dell will then send out a replacement palm rest, which the firm says will solve the problem.–Infopackets
