Windows Update Leaves Customers with Blue Screen of Death (BSoD)
Microsoft released a Windows update on October 10, 2017 for their Windows 10 operating system (OS). Updates are conducted with the purpose of enhancing the OS. These changes may be for security purposes and/or performance. However, this update created more issues for users than enhancements. The update for Windows 10 version 1703 (KB4041676) and version 1607 (KB4041691), and Windows Server 2016 (KB4041691) for WSUS/SCCM managed devices left users with a BSoD after rebooting their computers, leaving pending reboot issues.
For those who have experienced issues, PC Matic encourages users to do the following:
- Uninstall SuperShield
- Access the Windows Trouble Shooter tool
- Update the operating system
- Restart the device
- Reinstall SuperShield
If issues persist, or if users need assistance with the uninstallation and reinstallation of SuperShield, they may reach our support team at www.pcmatic.com/help.
If you’re not a PC Matic subscriber, follow these steps to fix the BSoD issues triggered by the Windows 10 update:
- Access the Windows Trouble Shooter tool
- Update the operating system
- Restart the device
